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Negotiate

Negotiating a job offer: the ten minutes where the number moves

Updated 12 August 2026

The offer call is the only conversation in a hiring process where you hold more information than they think you do — and most people spend it saying thank you. By the time someone rings to offer you the role, the employer has spent weeks and several people's diaries deciding they want you. The cost of replacing you with their second choice is real and they know it precisely. You are not asking a favour; you are two parties settling the terms of something both sides have already decided they want.

That does not make the call comfortable. It compresses everything — the number, the start date, the things you care about that never made the advert — into a ten-minute exchange with someone you are trying to impress and negotiate with at the same time. The answers below are worked for that exact register: warm, unhurried, and specific, from the first 'how does that sound?' to the deadline squeeze at the end of the week.

One ground rule runs through every answer on this page: never negotiate against yourself. The side that names a number responds to a number; the side that names two numbers in one breath — 'I was hoping for forty-two, but I'd take forty' — has done the other side's work for them. Say one thing, then stop talking. The silence that follows is the negotiation working, and this page shows you how to sit in it.

Your career — place the offer conversation in the wider career loop.

What the other side is weighing

  • Whether you actually want the job. A negotiator who opens with enthusiasm and specifics about the role reads as someone settling terms; one who opens with terms alone reads as someone still shopping — and hiring managers hedge against people they suspect are still shopping.

  • Whether your number has a reason attached. 'I was hoping for more' invites a shrug; a figure anchored to the band in the advert, a market data point, or the scope discussed at interview forces a real response, because it can be taken to whoever signs it off.

  • How you behave under mild pressure. The deadline, the flat "that’s our best", the long pause — these are ordinary tools, and the person using them is noting whether you stay warm and steady or wobble into concessions nobody asked for.

  • What you will be like to work with. This is the part people forget: the person on the phone is usually your future manager, and the call is their first sample of you negotiating on the company's behalf. Calm, specific, and unhurried here is a preview they remember.

'We'd like to offer you the role — the salary is £38,000. How does that sound?'

Why it's asked: The soft close. 'How does that sound?' invites an instant yes while the pleasure of the offer is still landing, and an instant yes ends the negotiation before it starts. The job of your first reply is to bank the enthusiasm, uncouple it from the number, and buy a beat of time — without one ounce of coolness.

Model answerOffer call, operations manager, logistics

That's genuinely great news — thank you. I want this role; the interview with the Leeds depot team settled that for me, so hear everything I say next inside that.

On the package, I'd like to take a day to look at the whole picture before I respond properly — salary, the on-call element, and the review point we discussed. Could you send the offer across in writing today?

And so I can think about it against something concrete: the advert carried a band to forty-two. Can you tell me where thirty-eight sits in that band, and what someone at the top of it is doing differently?

I'm not playing hard to get — I expect us to land this by the end of the week. I'd just rather respond to the whole offer once, properly, than react to one number on the phone.

'What were you hoping for?'

Why it's asked: The oldest move in the call: whoever names a figure first gives the other side its target. Sometimes it is genuine — budgets flex and they want your number to aim at. Either way, the strong reply gives one figure with a reason attached, or turns the question round once without being coy about it twice.

Model answerOffer stage, senior data analyst, insurance

Straight answer: forty-six.

Here's where that comes from, so it's not a number in the air. The advert's band ran to forty-eight. The role as you described it on Tuesday includes owning the pricing model rebuild, which is the biggest single piece of work on the team's plan for next year — that's the top half of the band, not the middle. And it's consistent with what this work pays across the sector; I checked before this call rather than after.

I'll say the quiet part too: your offer of forty-two isn't an insult and I haven't treated it as one. It's a fair opening for the role as advertised. I'm asking for the role as described, which grew somewhere between the advert and the final interview — as these roles tend to.

If forty-six works, I'm ready to say yes on this call.

'That's the top of the band — there's genuinely no more room on salary.'

Why it's asked: Sometimes true, sometimes a test, and you rarely find out which by pushing the same door twice. The skilled response accepts the wall at face value, then widens the surface: start date, review timing, scope, and the fixed costs of your working week are all money by another name — and often live in a different budget line, which is why they move when salary cannot.

Model answerOffer call, HR business partner, NHS trust

Understood — and I'd rather a straight ceiling than a vague one, so thank you for saying it plainly.

Then let me move to the things that aren't the salary line. Three, in order of weight for me.

First, the review point. If the band is capped now, I'd like the six-month review in the offer letter with the band-progression criteria named — not 'a review will take place', but what has to be true for the next step.

Second, the band itself starts moving again in April under the national uplift — I'd like it confirmed in writing that I'm assessed in that first cycle rather than waiting a full year from my start date.

Third, smaller but real: the role is two days on site. If that's three in practice, say so now — the difference is about £900 a year in rail fares out of taxed income, and I'd rather price it in than resent it.

Get me those three in the letter and the salary works as it stands.

'We'd need your answer by Friday — we have other candidates waiting.'

Why it's asked: The squeeze. Sometimes it reflects a real pipeline; often it is just momentum management. Either way the wrong response is to treat it as an ultimatum and cave, or to bristle and treat it as an insult. The strong reply takes the deadline seriously, names what you need to meet it, and quietly establishes that a serious decision is being made carefully — which is a point in your favour, not against.

Model answerOffer stage, marketing lead, retail group

Friday works — with one thing from your side.

I asked on Tuesday about the reporting line and whether the contract role on the team is being made permanent, because that changes what my first year looks like. If you can get me that answer by Wednesday, you'll have my decision by Friday morning, and I don't expect it to be a surprise.

What I won't do is give you a yes tonight on the phone — not because I'm hesitating, but because I said I'd talk it through at home first, and I keep that kind of commitment. I'd want you to notice that rather than mind it; it's the same way I'll handle commitments with your name on them.

And so you're not guessing: there isn't a rival offer I'm auctioning you against. This is my first choice. The two days are for doing it properly, not for shopping the number around.

'Is it just about the money?'

Why it's asked: Usually asked when a negotiation has gone one round longer than they expected. It is half-genuine, half-reframe: the question quietly casts your ask as appetite rather than pricing. The reply that works names the other things that matter — truthfully — and then declines to accept that caring about the number is a character flaw.

'What's your current salary?'

Why it's asked: Still asked, though good employers increasingly price the role rather than the person. You are not obliged to answer, and anchoring to a number you are trying to leave behind rarely helps you. The workable middle: decline warmly, once, and redirect to the band for this role — 'I'd rather price this role than my last one; the band you advertised is the right starting point.' If they insist, deciding what that tells you is part of the negotiation too.

'Would you still accept if we can't move at all?'

Why it's asked: A pressure-test of your walk-away point, and the one question on this page you must answer to yourself before the call rather than during it. If the truthful answer is yes, don't lie — but don't volunteer it either; 'that depends on the whole offer' is true and keeps the conversation open. If the truthful answer is no, this is the moment to say so plainly and warmly, because a bluff called here costs the role.

'When could you start?'

Why it's asked: Sounds administrative; is currency. Your notice period is a fact, but flexibility around it is value you can trade — an earlier start helps a stretched team, a later one protects a handover you care about. Treat any 'could you start sooner?' as a live term in the package, not a diary question: sooner is worth something, and it is fine to say what.

'Are you holding any other offers?'

Why it's asked: They are estimating two things: how fast they must move, and how hard they can hold the line. Honesty wins here, mostly because the bluff is so commonly attempted that experienced hirers discount it anyway. A real rival offer, named without figures, does more work than an invented one ever will — and 'you're my first choice, and I'm in one other live process' is a complete, strong answer.

'Can we do anything else that would make this an easy yes?'

Why it's asked: A genuine invitation, and surprisingly often wasted — candidates who fought hard on salary go blank when handed an open door. Walk in with your list already ranked: training budget with a figure on it, the level of the annual round you enter, kit, professional membership, the working pattern in writing. Small items agreed here stick, because they cost the manager little and get written down while goodwill is high.

FAQ

Should I negotiate a job offer at all, or is it risky?
A reasoned, warm negotiation conducted after a written offer does not put a serious offer at risk — employers expect it, and many price their first number assuming one round. What creates risk is a different behaviour: reopening agreed terms repeatedly, bidding without reasons, or going cold while you shop the offer around. Negotiate once, properly, in good faith.
Should I accept a job offer on the phone?
Accept the enthusiasm, not the terms. Thank them warmly, confirm you want the role, and ask for the offer in writing before responding to the package — one day is a normal ask. In England and Wales a verbal acceptance can form a contract once terms are clear, which is exactly why the deliberate pause matters.
What can I negotiate besides salary?
Start date, the timing and criteria of your first review, training budget, professional memberships, working pattern and site days, holiday purchase, and where you enter the annual pay round. These often sit in different budget lines from salary, which is why they can move when the salary line truthfully cannot.
How much should I counter above the offer?
Anchor to evidence, not to a rule of thumb: the band in the advert, the scope as it grew through interview, and what the work pays across your sector. A counter you can attach reasons to travels up the sign-off chain intact; a bare number gets rounded down on the way. If the advertised band ran to £48,000 and they offered £42,000, the band itself is your argument.
What if they withdraw the offer because I negotiated?
Genuinely rare, and when it happens after one warm, reasoned exchange it is diagnostic: an employer that punishes a civil negotiation is showing you how disagreement is handled inside. Keep every exchange in writing where you can, and if an offer is withdrawn before acceptance, GOV.UK's guidance on job offers sets out where you stand.

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Sources

Prepare the position before the call.

Know the figure, the reason and the first trade-off you can make. Then see where Negotiate sits in the wider career loop.