Terms of Use

aurate is provided on an "as is" and "as available" basis. Features, functionality, and availability may change without notice. We are actively developing and improving the service based on user feedback.

By using aurate, you acknowledge that the service may contain bugs, errors, or interruptions, and that availability is not guaranteed.

You must be at least 18 years old to use aurate. By using the platform, you confirm that you are 18 or over. aurate is not intended for anyone under 18, and we do not knowingly provide the service to, or collect personal data from, children. If we become aware that a user is under 18, we will close their account and delete their data.

When using aurate, you agree to:

• Use the platform only for its intended purpose: interview preparation and skills development.
• Not attempt to reverse engineer, decompile, or extract the source code or underlying algorithms of the platform.
• Not share your account credentials with others or allow others to access your account.
• Not use automated tools, bots, or scripts to interact with the platform.
• Not attempt to circumvent credit limits, rate limits, or access controls.
• Not use the platform to generate content that is abusive, discriminatory, or otherwise harmful.
• Not record, redistribute, or publicly share session audio or AI-generated content without our written permission.

All content, design, branding, and technology comprising the aurate platform (including the marked card design, scoring methodology, and AI prompt architecture) are the intellectual property of AURATE AI LTD. You may not copy, modify, or distribute any part of the platform without our written consent.

Your session data (overall scores, performance metrics, and generated feedback) belongs to you. You can delete it at any time via your account settings; to receive a machine-readable copy, email us and we will provide it.

To the maximum extent permitted by applicable law:

• aurate is provided for educational and preparatory purposes only. We do not guarantee any specific interview outcomes, job offers, or career results.
• AI-generated feedback, scores, and assessments are indicative tools and should not be treated as professional career advice.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform.
• Our total liability to you for any claim arising from or related to your use of aurate shall not exceed the total amount you have paid to us in the 12 months preceding the claim.
• We are not responsible for the accuracy, completeness, or suitability of AI-generated content for any specific interview or role.

By using aurate, you acknowledge and agree that:

• aurate stores pseudonymised performance and progression data — linked to a one-way hash of your account, not your name, email, or IP — to give you progression insight and maintain aggregate benchmarks, as described in our Privacy Policy.
• Audio is never recorded. Your voice is transcribed in real time by Google Gemini so the AI can respond, and the audio stream goes directly from your browser to Google — it never passes through our servers.
• We use your interview audio only to transcribe your answers and generate your feedback — never to recognise or identify you by your voice. For that reason we treat this as ordinary personal data under UK GDPR, not as special category 'biometric' data under Article 9.
• The session transcript is retained on our servers to generate and verify your performance feedback and to resolve disputes. Transcripts are tied to your account and are deleted when you delete it, or after 18 months, whichever comes first.
• The full breakdown shown on your marked card and /card page — including your overall score, feedback bullets, Biggest Gap, Silver Lining, Next Step, and module summaries — is retained alongside your account and deleted when you delete it.
• Your CV text and a short summary of it, when you provide a CV for a session, are stored alongside that session record for the duration of your account. They're deleted when you delete your account.
• This pseudonymised benchmarking data is stored from the end of each session and, because it carries no name, email, or IP, is not removed when you delete your account — as described in our Privacy Policy.
• We never sell your personal data to third parties.

aurate uses Stripe to process all payments. We sell interview credits three ways: a one-off pack (3 credits, valid for 90 days), a monthly subscription (5 credits per month), and a credit top-up (+1 credit, available while you have an unexpired pack or an active subscription period to add it to). A full live interview costs 1 credit; shorter focused Rooms cost half a credit. By purchasing any of these, you agree to the following. If you hold a legacy annual subscription, what you bought is unchanged: it continues to deliver its monthly session allowance for its full 12-month term.

Authorisation

• You authorise charging your selected payment method for the amount displayed at checkout.
• For subscriptions, you authorise recurring charges — monthly or yearly, per your plan — until you cancel.
• For one-off packs and top-ups, each purchase is confirmed by you at the time of payment.

Subscriptions: renewal, reminders, and cancelling

Your subscription renews automatically at the end of each billing period. We will email you before each renewal — 3 days before a monthly renewal and 14 days before an annual renewal — so a charge never takes you by surprise.

You can cancel at any time from your dashboard ("Manage billing"): cancelling stops the next charge, and you keep access to your remaining credits until the end of the period you've paid for. If a renewal payment fails, your card is retried automatically; your new credits arrive once payment succeeds.

Right of cancellation (14 days) and immediate access

Under UK consumer law you have a 14-day right to cancel after purchase. aurate credits are digital content supplied as soon as you complete checkout, so at checkout we ask for your express consent to start supply immediately.

If you cancel a subscription within 14 days of starting it, we refund what you paid for the current period less the credits you've used, calculated at your plan's per-credit rate for that period. If you cancel a pack purchase within 14 days, we refund the credits you haven't used at the pack's per-credit rate. Email hello@aurateai.com to cancel under this right. After purchase you'll receive written confirmation of your consent by email.

Refunds

• Cooling-off (first 14 days): pro-rata as above.
• After 14 days: subscription periods already paid for are not refunded — cancel to stop future charges and use your remaining credits until the period ends. Pack credits past the 14-day window are non-refundable but stay valid for their full 90 days.
• Technical failures: if a session fails due to a system error on our side — for example a connection failure, a service outage mid-session, or a failure to generate your marked card — email hello@aurateai.com and we'll re-credit or refund the affected session. Where we can detect an interrupted session we'll offer this automatically.
• Goodwill exceptions: in genuinely exceptional circumstances we may issue a discretionary refund, once per customer, case-by-case.
• Refund medium and timing: approved refunds are processed via Stripe to your original payment method, within 5 business days of a valid request.

Credit validity

• Packs: pack credits expire 90 days from purchase.
• Monthly subscriptions: credits are valid within their billing month and reset at each renewal — unused credits do not carry over.
• Legacy annual subscriptions: if you hold one, you continue to receive its monthly session allowance; a month's unused allowance expires with that month.
• Top-ups: top-up credits expire with the window they top up — the end of your current subscription month, or your pack's expiry date.

Credits are non-transferable. All prices are displayed inclusive of VAT where applicable. Your payment is processed securely by Stripe and aurate does not store your full card details.

We reserve the right to suspend or terminate your access to the platform at any time, with or without notice, for any reason including but not limited to:

• Violation of these Terms of Use.
• Fraudulent or abusive behaviour.
• Attempts to exploit or circumvent platform security measures.
• Use of the platform in a manner that could harm other users or the service.

You may delete your account at any time via your account settings. Account deletion is immediate and irreversible. All directly identifying data is permanently removed. Pseudonymised benchmarking and progression rows — a one-way hash plus performance scores, with no name, email, or IP — are retained to keep our aggregate statistics intact, as described in our Privacy Policy.

If you have an active subscription when you delete your account, it is cancelled immediately as part of deletion — you will not be charged again, and any remaining credits are permanently lost.

We may update these Terms of Use from time to time. Material changes will be communicated via email or a prominent notice within the application. Continued use of the platform after changes constitutes acceptance of the updated terms.

These Terms of Use are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

aurate is a trading name of AURATE AI LTD, a company registered in England and Wales (Company No. 17131159), with registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

For questions about these Terms of Use, contact us at hello@aurateai.com.